Shipping policy

SHIPPING POLICY

Last updated: 6 October 2026

At HOOKED SA, we aim to process and deliver your order as quickly and efficiently as possible. By placing an order with us, you agree to the terms of this Shipping Policy.

1. ORDER PROCESSING

Orders are generally processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next available business day.

Please ensure that all delivery information provided at checkout is correct before completing your order.

Once an order has been dispatched, changes to the delivery address may not be possible.

2. DELIVERY TIMES

Standard delivery within South Africa generally takes approximately 2–5 business days after dispatch.

Delivery times are estimates only and are not guaranteed. Delivery may take longer due to circumstances outside of HOOKED SA's reasonable control, including:

  • Courier delays;

  • Public holidays;

  • Severe weather;

  • Operational disruptions;

  • High-volume periods;

  • Incorrect or incomplete delivery information;

  • Failed delivery attempts; or

  • Other circumstances outside our control.

Orders to remote or outlying areas may require additional delivery time.

3. SHIPPING COSTS

Applicable shipping fees will be displayed at checkout before you complete your purchase.

Any promotional free-shipping offers are subject to the terms stated in the applicable promotion.

HOOKED SA reserves the right to change shipping fees from time to time. Any applicable shipping charge will be clearly displayed before payment is completed.

4. COURIER DELIVERY

Orders are delivered using a third-party courier or delivery service selected by HOOKED SA.

Once your order has been handed to the courier, delivery is subject to the courier's operating procedures and delivery schedules.

HOOKED SA will provide tracking information where tracking is available.

Customers are responsible for ensuring that someone is available to receive the parcel at the delivery address provided.

5. INCORRECT DELIVERY INFORMATION

Customers are responsible for providing a complete and accurate delivery address, including:

  • Name and surname;

  • Street address;

  • Unit/complex information where applicable;

  • Suburb;

  • City/town;

  • Province;

  • Postal code; and

  • Correct contact number.

HOOKED SA is not responsible for delays, failed deliveries or additional delivery costs resulting from incorrect, incomplete or outdated information supplied by the customer.

If a parcel needs to be re-sent because incorrect delivery information was provided by the customer, the customer may be responsible for the additional delivery cost.

6. FAILED DELIVERY ATTEMPTS

If a courier is unable to complete delivery because nobody is available, the address is incorrect, access is unavailable, or the customer cannot be contacted, the courier may arrange another delivery attempt or return the parcel to us.

Additional delivery charges may apply where a parcel has to be re-dispatched due to circumstances caused by the customer.

7. DELAYS

While we work to ensure orders are delivered within the estimated timeframe, HOOKED SA cannot guarantee a specific delivery date.

Courier delays do not automatically entitle a customer to cancel an order or receive a refund where the delay is caused by circumstances outside HOOKED SA's reasonable control.

If your order appears to be delayed, please contact us with your order number so that we can assist with tracking the shipment.

8. LOST OR DAMAGED PARCELS

If your parcel appears to have been lost or arrives visibly damaged, please contact HOOKED SA as soon as reasonably possible.

We may request photographs, videos, delivery information or other reasonable evidence to assist with investigating the issue with the courier.

Where applicable, HOOKED SA will work with the courier to investigate the matter and provide an appropriate resolution in accordance with applicable South African law.

9. DELIVERY CONFIRMATION

A delivery may be recorded as completed by the courier through a delivery confirmation, signature, electronic confirmation or other proof of delivery.

Customers should inspect their parcel upon receipt and contact us promptly if there is an apparent issue with the delivery.

10. UNCLAIMED OR RETURNED PARCELS

If a parcel is returned to HOOKED SA because the customer failed to accept delivery, provided incorrect delivery information, or otherwise caused the delivery to fail, we will contact the customer regarding the next steps.

Additional shipping charges may apply if the customer requests that the order be sent again.

11. INTERNATIONAL SHIPPING

HOOKED SA currently ships within South Africa only, unless otherwise stated on our website.

12. STATUTORY RIGHTS

Nothing in this Shipping Policy is intended to exclude, restrict or waive any rights that a consumer may have under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or any other applicable South African law.

Where mandatory consumer rights apply, those rights will take precedence over this Shipping Policy.

13. CONTACT US

If you have any questions regarding your delivery or shipping, please contact HOOKED SA using the contact details provided on our website.

Please include your order number when contacting us about an existing order so that we can assist you as quickly as possible.